Tours and Travels

IRCTC Railway Inquiry Customer Care Helpline Support Number

IRCTC (Indian Railway Catering an Tourism Corporation) is a sub division of Indian Railways that take care of tourism, catering and online ticketing operations.

Founded: 27th September 1999

Headquarters: New Delhi



Online Ticketing – You can book railway tickets through its website, or as well as from your mobile phones via SMS, WIFI or GPRS. IRCTC also offers I-tickets, its like your regular tickets except they are booked online and delivered by post

Tourism – IRCTC also provides budget and deluxe package tours for foreign and domestic tourists. For budget tourists, popular tourism packages covering important destinations across India is “Bharat Darshan”. Luxury packages are also available, it involves special trains such as Maharajas’ Express and Buddhist Circuit Train.

Tatkal Booking – In Tatkal Bookin, passengers who decided to plan their trip in short time can book their tickets in almost all Express / Mail trains via Indian railways internet portal. Booking time starts at 10 am daily for AC coach reservation and for NON-AC timing is residual to 11 am.

 

Indian Railway Enquiry Customer Care Toll Free Helpline Number

 

IRCTC Railway Enquiry Support Number: 139

IRCTC Toll free Number: 1800 111 139

IRCTC Helpline Support Number : 011-39340000, 011-23340000 (Support in Hindi and English 24* Support)

Chennai Customer Care: 044 25300000 (Support in English & Tamil)

Fax Number : 011 23345400




Book Railway Tickets online through IRCTC

 

E-tickets / I-tickets: care@irctc.co.in

Mail for Cancellation of E-ticket: etickets@irctc.co.in

Mail for Mumbai Suburban Season tickets: seasontickets@irctc.co.in

Shubhyatra Users: shubhyatra@irctc.co.in

Railway SBI Card Helpline Support Number: 18001801295 / 0124-39021212(if calling from MTNL / BSNL landline connection) for IRCTC SBI Card holders who don’t receive card within 1 Month from the period of application. You can also send email at feedback.gesbi@ge.com.

For any other inquiries related to IRCTC SBI Card drop an emal to loyaltyprogram@irctc.co.in

Corporate / Registered Office:
Indian Railway Catering & Tourism Corporation Limited
Statesman House, B-148, 11th Floor,
Barakhamba Road, New Delhi 110001

 

IRCTC Zone Wise Phone Number

Zone Support Numbers
 Central Zone  011-23345300
 North Zone  011-23221147
 East Zone  033-266601743
 West Zone  022-22618067
 South Zone  044-25353341
 South Central Zone  040-27716145

 

IRCTC Customer Helpline Numbers State Wise

State Customer Care Number
 Ahmedabad  07925-30-0000
 Bangalore  08025-30-0000
 Chandigarh  17225-30-0000
 Chennai  04425-30-0000
 Delhi  011-3934-0000
 Hyderabad  040-2530-0000
 Mumbai  022-2530-0000

IRCTC Catering Related Issues Customer Care Number

Area Support Numbers
 Ahmedabad  011-23345300
 Chennai  044-25353341
 Delhi  011-23221147
 Mumbai  022-22618067
 Hyderabad  040-27716145
 Kolkata  033-26601743





IRCTC Internet Ticketing Customer Care Number

Area Support Numbers
 Delhi  011-39340000
 Chennai  044-25300000

IRCTC Tourism Helpline Numbers

Area Support Numbers
 Chennai  044-64594959
 Delhi  011-23701100
 Kolkata  033-22439045
 Mumbai  022-22644378
 Hyderabad  040-66201263 / 040-55201264

 

IRCTC PNR Status Check

 

To check PNR Status click on the link: www.indianrail.gov.in/pnr_Enq.html

For PNR status check Google has launched service on 10 digit mobile phone number.

PNR Status via SMS: type your PNR number and send it to 5888 or 5676747 or 57886 or 139

type PNR number and send it to 9773300000

If you are not using message pack service on your mobile then normal SMS rates applies

PNR Status via Call: Dial 139 from your mobile number & follow the instruction.

 

Some Important Links

Enquiry for National Train: http://enquiry.indianrail.gov.in/ntes

Enquiry for Tatkal Scheme: www.indianrail.gov.in/tatkal_Scheme.html

For Booking IRCTC Flight: www.air.irctc.co.in/IndianRailways

Official Website: www.indianrail.gov.in, www.irctc.com, www.irctc.co.in

 

IRCTC Office Address Location

Corporate Office- New Delhi
Barakhamba Road, Statesman House, B 148, 11th Floor, New Delhi- 110001
IRCTC Customer Care Number: 011-23311263/64, 23314752
Email ID: care@irctc.co.in
Fax No. 011-23311259
Nangloi
Northan Railways Wireless Station Area, Opposite Nangloi Bus Depot, Rail Neer Plant,
IRCTC Customer Care Number: 011-25949774, 65152575
Fax No.011-25949773, Nangloi-110041
 Tourism Faciliation Center
Statesman House, Barakhamba Road, B 148, 11th Floor,
Tel.No. 011-23701145/46/47
Fax No. 011-23701185, New Delhi–110001
Email Id: tourticket@irctc.com
 Lucknow
Gomti Nagar, Vipin Khand, Paryatan Bhawan,
2nd Floor, C-13, Lucknow -226010
Tel.No. 0522-2305522
Fax No. 0522-2305533
Internet Ticketing Services
Internet Ticketing, IRCA Building, State Entry Road,
Delhi Customer Care No.: 011-39340000
Chenai Customer Care No.: 044 25300000
Fax No: 011-23345400, New Delhi-110055
Email Id: ggmit@irctc.com
North Zone
Rail Yatri Niwas Building, Ajmeri Gate Side, New Delhi Railway Station Complex
Tel No.: – 011-23221146, 23234763
Fax: – 011-23210321, New Delhi–110002
Email Id: ggmnz@irctc.com,
 Jaipur
Sawai Jai Singh Highway, Banipark, Crystal Mall, 7th Floor, 708
Tel No. 0141-4020198, 4020194
Fax No. 0141-4020193, Jaipur-302016
Chandigarh
Sector -34A, SCO-80 – 81 – 8,
Tel No. 0172 – 4645795, 6572156
Fax No. 0172 – 4645795, Chandigarh-160034
 Kolkata
Koilaghat Street, Old Koilaghat Building,Ground Floor,3
Tel.No. 033- 22133207, 22439045
Fax No. 033- 22439046, Kolkata-700001
Email Id-ggmkolkatta@irctc.com
 Danapur
Khagaul, Danapur, South of RPF Barracks, Rail Neer Plant, Loco Colony
Tel No 06115-232557, 0612-6500650,
Fax No 06115-232557, Patna-801105
 Bhubaneshwar
Bhubaneshwar Fortune Towers, A-0/1, Ground Floor
Tel No : 0674-2303657, 0674-2303658,
Fax No : 0674-2301853, Chandrasekharpur–751023
 Local DHR Tourism Coordinator
Mobile No: 9434-04-9405
( Siliguri, New jalpaiguri, Darjeeling )
 Patna
West Gandhi Maidan, Boscomaun Tower, 4th Floor
Tel.No. 0612-2205801, 2213993
Fax No. 0612-2213993, Patna–800001
 Bangalore
Rajaji Nagar, C.B. Royale Building,
2/2 – Dr. Rajkumar Road, Tel: 080- 22960014,
Fax No. 080-23123877, Bangalore -560010
 Guwahati
GNB Road, Ambari, 4D, Mandvi Aptts., In Front of Ranvirra Bhawan, Guwahati
Tel.No. 0361- 2737123
Fax No. 0361- 2367122, Assam-781001
 Mumbai
New Administrative Building, 2nd Floor, Central Railway, CST
Tel.No. 022- 22618062, 22618064, 22618063
Fax No. 022- 22618066, Mumbai-400001
Email: ggmmumbai@irctc.com
 Bhopal
Paryawas Bhavan, Block-4, 2nd Floor, Arera Hills
Tel. 0755-2577011, 4285226
Fax No. 0755–4057982, Bhopal–462011
 Ahmedabad
Pelican Building, 5nd Floor, Gujarat Chamber of Commerce & iustary ashram road,
Ahmedabad- 380009.
Tel. 079- 26582673-75
Fax. 079- 26580735
 Chennai
The Rain Tree Place, No. 9 Mc Nicholas Road, 6A, Chetpet
Tel.No. 044- 28363453
Fax No. 044- 28361997, Chennai-600031
South Zone Control: 044-28362430
Email: ggmchennai@irctc.com
 Kanchipuram
Rail neer packaged drinking water bottling plant, Palur railway station village & post palur,
Taluk-Chengalpattu, Distric- Kanchipuram-603101
Tel.No. 044-27437007
 Kochi (Cochin)
Sail-Harcad 1st Floor Building No. 40 / 8194, Convent Road,
Tel. 0484- 2382991-92
Fax. 0484- 2382990, Kochi-682035
 Secunderabad
Oxford Plaza, 3rd floor, 9-1-129/1/302, Sarojini devi road, Secunderabad
Tel. 040- 27702401, 27808899, 27702407
Fax. 040– 27715983, Andhra Pradesh–500003
Email: ggmsecunderabad@irctc.com

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